Terms & Conditions

Last Updated: 24 October 2026

Welcome to Trivolt Enterprises. These Terms & Conditions govern your access to and use of our website, trivoltenterprises.com , and any products or services purchased through it. By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use our website.

Please read these Terms & Conditions carefully before placing an order. These terms do not limit any rights that cannot legally be excluded under applicable law.

1. About Trivolt Enterprises

Trivolt Enterprises (SMC-Private) Limited operates an online store offering products and related information through its website. Our product range may include solar equipment, batteries, inverters, electrical products, accessories, and other items listed on the website.

References to "we", "us", and "our" mean Trivolt Enterprises. References to "you" and "customer" mean any person accessing our website or purchasing our products.

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a purchase agreement under applicable law. If you are placing an order on behalf of another person or business, you confirm that you are authorized to do so.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.
  • Provide false, misleading, or incomplete order information.
  • Attempt to disrupt, damage, or gain unauthorized access to our website or systems.
  • Copy or misuse website content, branding, or materials in violation of applicable rights.

3. Product Information and Availability

We make reasonable efforts to display accurate product descriptions, specifications, images, and prices. However, images may differ slightly from the actual product due to photography, screen settings, packaging updates, or manufacturer changes.

Product specifications, stock availability, and delivery estimates may change. We do not guarantee that every product displayed will always be available for purchase.

If a product becomes unavailable after an order is placed, we will contact you regarding the available options, which may include cancellation and a refund where applicable. We will not knowingly substitute a materially different product without your agreement.

4. Prices and Payments

Product prices are displayed in the currency specified on the website, generally Pakistani Rupees (PKR) for domestic orders. Prices, delivery charges, and any applicable taxes or fees will be communicated at checkout or before order confirmation, as applicable.

Available payment methods may include:

  • Cash on Delivery (COD), where available.
  • Bank transfer or other payment methods expressly offered at checkout.
  • Online payment services made available on our website.

An order may require verification before dispatch. We reserve the right to investigate suspected fraudulent transactions and to decline or cancel orders where there is a legitimate reason, subject to applicable law.

5. Order Placement and Confirmation

When you place an order, you agree to provide accurate contact, delivery, and payment information. An order submission does not necessarily mean that the order has been finally accepted.

We may contact you by telephone, email, or another provided communication method to verify your order, delivery address, product selection, or payment details.

If an order cannot be fulfilled, we will inform you and arrange any applicable refund for amounts already paid.

6. Cash on Delivery (COD)

Where COD is available, customers must provide a valid telephone number and a deliverable address. Customers may receive a confirmation call or message before dispatch.

  • Please ensure that someone is available to receive the order.
  • Check the parcel and product condition at delivery where the courier permits inspection.
  • Do not place duplicate or false orders.
  • Any applicable delivery or handling charges will be communicated before confirmation.

Repeated refusal of confirmed orders or provision of false information may result in additional verification or restrictions on future COD orders, where lawful.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated to you. Delivery times are estimates and may be affected by courier operations, weather, public holidays, security conditions, remote locations, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Delays caused by incorrect addresses or unavailable recipients may affect delivery.

If a shipment is delayed, lost, or appears damaged in transit, contact us so we can review the matter with the delivery service and determine an appropriate resolution.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy , together with any applicable product-specific terms and statutory consumer rights.

Please review the Return & Refund Policy before purchasing. Certain conditions may apply to unused products, original packaging, accessories, proof of purchase, damaged goods, and defective items.

Nothing in these Terms & Conditions removes a remedy that you are legally entitled to receive under applicable law.

9. Product Warranty

Warranty coverage, if available, depends on the product, manufacturer, supplier, and warranty documents provided with the item or at the time of purchase.

Warranty claims may require proof of purchase, product serial numbers, inspection, or technical assessment. Damage resulting from misuse, improper installation, unauthorized modification, electrical faults, or failure to follow product instructions may not be covered where the applicable warranty terms lawfully exclude such damage.

For solar panels, batteries, inverters, and other electrical equipment, customers should follow the manufacturer's installation, operation, charging, ventilation, and safety instructions. Installation should be performed by a suitably qualified professional where required.

10. Installation and Technical Advice

Product information and technical descriptions on our website are provided for general informational purposes. Unless explicitly included in a written quotation or order, the purchase of a product does not automatically include installation, maintenance, site inspection, or technical consultation.

Customers are responsible for confirming product compatibility with their intended application and existing equipment. Where technical advice is needed, consult a qualified professional and follow the manufacturer's specifications.

11. Intellectual Property

Unless otherwise stated, the website's text, graphics, logos, design elements, and original content are owned by or used with permission by their respective rights holders. They may not be reproduced, distributed, or commercially exploited without appropriate authorization.

Product names, trademarks, and logos belonging to third-party manufacturers remain the property of their respective owners.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for payments, analytics, communication, or delivery. These services may operate under their own terms and privacy policies.

We are not responsible for third-party website content or practices to the extent permitted by applicable law. Using an external service may be subject to that provider's separate terms.

13. Limitation of Liability

To the extent permitted by applicable law, Trivolt Enterprises will not be liable for indirect or consequential losses arising from the use of the website or inability to access it, except where such liability cannot legally be excluded.

Nothing in these terms excludes or restricts liability for fraud, wilful misconduct, personal injury where exclusion is prohibited, or any other liability that cannot lawfully be limited. Your statutory consumer rights remain unaffected.

14. Privacy and Personal Information

We may use the personal information you provide to process orders, arrange delivery, communicate with you, handle customer support, prevent fraud, and meet legal obligations.

For more information about how personal information is collected and handled, please read our Privacy Policy .

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, website functionality, or legal requirements. The latest revision date will be displayed on this page.

Changes will apply subject to applicable law and any requirements concerning existing orders or agreements.

16. Governing Law and Disputes

These Terms & Conditions are intended to operate in accordance with the applicable laws of Pakistan. Disputes will be addressed through good-faith communication where possible and otherwise handled by the competent authorities or courts with jurisdiction under applicable law.

Nothing in this section deprives a customer of any mandatory rights or remedies available under applicable law.

17. Contact Information

If you have any questions about these Terms & Conditions, your order, or our products, please contact us:

When contacting us about an order, please include your order number and the email address or telephone number used when placing the order.

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